Terms of service

Fruitelle – Terms & Conditions

Welcome to Fruitelle — your destination for fresh, beautifully presented fruit baskets and thoughtfully prepared gift arrangements designed for sharing, celebrating, and everyday enjoyment.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Fruitelle website.

By placing an order, you confirm that you have read and agreed to these Terms.

Where mandatory consumer protection laws apply, those rights will not be affected by these Terms.

3. Company Information

Company Name: VIKING STACK PEPTIDES LIMITED
Registration: 80726474
Address: FLAT 2304, 23/F, HO KING,
COMM CENTRE, 2-16 FA YUEN
STREET, MONG KOK
HONG KONG

 

4. Our Offer

At Fruitelle, we are committed to:

  • Providing fresh and carefully selected fruit baskets and gift arrangements
  • Offering thoughtfully presented products suitable for gifting, celebrations, and everyday enjoyment
  • Displaying clear product descriptions and representative product images
  • Maintaining transparent pricing, including applicable taxes and delivery charges at checkout
  • Keeping product availability updated whenever possible
  • Preparing and packaging orders with care to help maintain freshness during delivery

Because fresh fruit is seasonal and naturally varies in size, color, shape, and appearance, the exact contents of an arrangement may differ slightly from product images.

Where a particular fruit is unavailable, Fruitelle may substitute it with a similar item of comparable quality and value where appropriate.

5. Order Process

Orders are confirmed after full payment has been received.

You will receive an order confirmation by email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Fruitelle reserves the right to cancel or amend an order due to:

  • Suspected fraudulent activity
  • Payment issues
  • Pricing or listing errors
  • Product or fruit availability
  • Delivery restrictions
  • Circumstances affecting the freshness or quality of an order

If we cancel an order after payment has been received, an appropriate refund will be issued.

6. Cancellations & Perishable Products

Because many Fruitelle products contain fresh and perishable food items, standard return rights may not apply to those products where permitted by applicable law.

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been prepared, packed, or dispatched may not be eligible for cancellation.

Non-perishable items, where sold separately, may be eligible for return within 14 days of delivery, subject to applicable law and our Return & Refund Policy.

7. Returns & Refunds

Due to the perishable nature of fresh fruit, we generally cannot accept physical returns of fruit baskets simply because of a change of mind.

However, please contact us promptly if your order:

  • Arrives damaged
  • Contains spoiled or unusable items
  • Is significantly different from what was ordered
  • Is missing important items
  • Was delivered incorrectly

We may request clear photographs of the product and packaging before approving a refund, replacement, or other resolution.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD, unless otherwise stated.

Fruitelle reserves the right to correct pricing, product information, or listing errors at any time.

Any applicable delivery charges, taxes, or additional fees will be displayed during checkout where possible.

International customers are responsible for customs duties, import taxes, or restrictions where applicable.

9. Product Freshness & Quality

We aim to use fresh, good-quality produce when preparing Fruitelle orders.

Please note:

  • Fruit size, color, shape, and ripeness may naturally vary
  • Seasonal availability may affect the exact contents of a basket
  • Decorative elements and packaging may occasionally vary
  • Product images are intended as a representation of the overall arrangement
  • Fresh produce should be stored appropriately after delivery and consumed within a reasonable period

Any quality issue should be reported as soon as possible after delivery, preferably with clear photographs.

We may not be responsible for deterioration caused by:

  • Improper storage after delivery
  • Leaving the order unattended for an extended period
  • Exposure to excessive heat, cold, or direct sunlight
  • Failure to follow any storage instructions provided
  • Damage occurring after successful delivery

10. Allergies & Food Information

Some gift baskets may contain additional food products or come into contact with allergens.

Customers are responsible for reviewing available product information before ordering and informing the recipient where relevant.

If you or the recipient has a serious food allergy, please contact us before placing an order so that available information can be reviewed.

We cannot guarantee an allergen-free environment unless expressly stated.

11. Shipping & Delivery

Orders are delivered to the address provided during checkout.

Estimated delivery times will depend on the destination, product availability, and selected delivery method.

Delivery delays may occur due to:

  • Weather conditions
  • Courier or logistics disruptions
  • High order volumes
  • Public holidays
  • Incorrect or incomplete address information
  • Circumstances beyond our reasonable control

Please ensure that the recipient’s name, address, telephone number, and delivery instructions are accurate.

If delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply.

12. Payments

Full payment is required at checkout unless another payment arrangement is expressly offered.

We may accept major credit or debit cards, PayPal, and other secure payment methods displayed at checkout.

For payment-related issues, please contact our support team.

13. Complaints & Customer Support

If you experience an issue with your order, please contact us as soon as possible after delivery.

For freshness, damage, or incorrect-product complaints, prompt notification helps us assess the condition of the order accurately.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs where applicable
  • Relevant delivery details

Valid complaints may be resolved through:

  • Replacement
  • Partial refund
  • Full refund
  • Store credit, where appropriate

14. Dispute Resolution

Fruitelle aims to resolve customer concerns fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an appropriate independent dispute-resolution service or mediator where applicable.

15. Force Majeure

Fruitelle is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Courier or transportation disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Shortages or unexpected seasonal availability of fresh produce

16. Governing Law

These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights that apply in the customer's country or region.

17. Changes to Terms

Fruitelle reserves the right to update or modify these Terms & Conditions at any time.