Shipping policy
Fruitelle – Delivery Information
At Fruitelle, every order is prepared and handled with care — from selection and arrangement to final delivery. Whether you’re ordering a fresh fruit basket for yourself, sending a thoughtful gift, or celebrating a special occasion, we aim to ensure your order arrives fresh, beautifully presented, and ready to enjoy.
🚚 Delivery Options & Shipping Costs
Shipping and delivery costs are calculated automatically at checkout based on your location, order details, and selected delivery method.
Estimated Delivery Times
Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days
Delivery times may vary depending on your location, product availability, seasonal demand, and courier conditions.
Because many Fruitelle products contain fresh and perishable items, some delivery options may not be available in certain areas.
🚛 Logistics Method
At Fruitelle, orders are delivered through trusted third-party courier and logistics partners.
Depending on your destination, your order may be handled by local or international delivery providers.
Once your order has been dispatched, you may receive a tracking number or delivery update via email or SMS.
Deliveries may be completed through:
- Standard courier services
- Express delivery partners
- Local last-mile delivery services
- Temperature-conscious or suitable delivery methods where available
We aim to choose an appropriate delivery method to help maintain the freshness and presentation of your order.
🍎 Freshness & Packaging
Every Fruitelle order is:
- Carefully prepared before dispatch
- Packed to help protect the fruit during transit
- Securely arranged to reduce movement and damage
- Quality-checked before leaving our facility
- Prepared with freshness and presentation in mind
As fruit is a natural product, slight variations in color, size, shape, and ripeness are normal.
🎁 Gifting a Fruitelle Order
Sending a Fruitelle basket as a gift?
Where available, you may be able to include:
- A personalized gift message
- The recipient’s delivery details
- Gift-ready presentation
- Special delivery instructions
Please make sure the recipient’s name, address, and phone number are correct before completing your order.
📅 Delivery Schedule
Delivery Days:
Monday to Friday
No Deliveries:
Weekends or public holidays unless otherwise offered by the selected courier or delivery service.
Order Cut-Off Time
Orders placed before 1:00 PM → may be prepared or dispatched the same business day
Orders placed after 1:00 PM → may be processed on the next business day
Preparation and dispatch times may vary depending on fruit availability, order volume, and the type of arrangement ordered.
⚠️ Important Notes
Remote Areas
Delivery may take longer, and additional delivery fees may apply.
Recipient Availability
Because fruit baskets may contain perishable items, we strongly recommend ensuring that someone is available to receive the order.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide collection instructions. Additional charges may apply.
Incorrect Address
Please check all delivery details carefully before placing your order. Fruitelle may not be responsible for delays, failed deliveries, or deterioration caused by incorrect or incomplete address information.
📸 Damaged, Spoiled, or Incorrect Orders
If your order arrives damaged, spoiled, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number
- Include clear photos of the fruit basket and packaging
- Explain the issue briefly
Our team will review the situation and may offer a replacement, partial refund, full refund, or other appropriate solution where applicable.
📦 Track Your Order
Once your order has been dispatched, you may receive:
- A tracking link via email or SMS
- Delivery progress updates
- Estimated delivery notifications
- Confirmation once delivery has been completed
Tracking availability depends on the courier used for your order.
💬 Need Assistance?
If you have questions about delivery, tracking, gift orders, recipient details, or special delivery requests, please contact us through our Contact Us page.
Our team will be happy to help make your Fruitelle delivery experience smooth, fresh, and beautifully presented from preparation to arrival.